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 Session Summaries

Below are short summaries of the presentation detail for each of the session at the next Ohio Epic User Group.

EPIC PRESENTS: 

  • Pre-Service

    • Digital Arrival

    • Online Scheduling

    • Pre-Service Collections

  • Analytics Update

    • Nov 22 highlights

  • Back-end

    • Automation

    • Patient Financial Experience

    • Working with payers

CLEVELAND CLINIC: INTERNSHIP PROGRAM

Attracting and retaining employees is a challenge across the nation throughout the healthcare industry. To address this, Cleveland Clinic’s Patients First Support Services developed and launched a community talent pipeline program. Join us to learn about our program framework, outcomes, lessons learned and future plans.

CLEVELAND CLINIC: PRECHECKIN

Make patients feel like family by knowing their preferences and providing lifetime care. Expand and enhance functionality to support a touchless patient experience from Mychart self scheduling, to precheck in, to Kiosk/Hello patient check in. Data on patient utilization of each piece of functionality and discussion around operationalizing in our daily patient interactions.

OHIO STATE UNIVERSITY: INSURANCE CREDIT AND PAYMENT AUTOMATION

Diamond Trophies are possible! We want to share our journey as we reduced insurance credits by 50%, streamlined the PLB process with automation, and implemented Payment Posting automation.

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WORK FROM HOME - PANEL DISCUSSION

Interested in learning how other organizations manage their teams and monitor productivity remotely? Come to this session to see what other 

NO SURPRISE BILLING - PANEL DISCUSSION

Attend this session to see how hospitals in Ohio are complying with the federal No Surprise Billing act 

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